PapayaPods Landlords

The project

PapayaPods is a property management software that was founded in 2013. I worked for PapayaPods as the lead UX and UI designer.

PapayaPods helps landlords and housing professionals manage the entire rental journey digitally, in one place. From a single property to large portfolios.

papayapods.com

The process

At the beginning of the project it was important to gather and evaluate user requirements. To do this I reviewed competitors products and conducted user interviews. Once I had collected findings I could illustrate my design ideas using storyboards, process flows and sitemaps. As a team we then iterated on these processes. I then created a lo-fi prototype using InVision. The prototype would be used for user testing. I would conduct these interviews both in person and online via Skype.

After conducting the interviews, I could now begin designing the hi-fi wireframes and prototypes for hand off to developers. This included page layout and navigation for both desktop and mobile views. Once the developers had created the designs and pushed them live, the final round of testing would begin. This would be conducted by watching users interactions via HotJar. When we were not sure of the best solution to a problem, we would use A/B testing.